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Ad Hoc Services
We recognise that it takes a while to work out how many hours you may require. Due to this, we offer an hourly rate which allows that added element of flexibility.

  • Minimum of 2 hours a week up to a maximum of 4 hours a week, paid at the end of the month or can be billed weekly.

  • £36 per hour.

Monthly Retainers

Charged at the beginning of the month and guarantees you our time at the best possible rate.

  • Minimum of 4 hours a week. Billed monthly, upfront.

  • £33 per hour.


Don't want to commit to paying for a set number of hours? We have packages for those needing inbox management or social media support

Inbox & Diary Management

Did you know, on average, it takes over 23 minutes to get back into a task after a distraction and your email inbox is one of the biggest distractions?

Also, if you’ve ever tried to book a meeting while doing all your other work you’ll know how much time that can take out of your day too!

Here’s how we can help:

  • Checking emails twice a day (am and pm – 30 minutes) 

  • Responding to enquiries with a holding email

  • Flagging emails that need your immediate attention 

  • Filing emails that do not require an action / reply

  • Unsubscribing from junk emails

  • Setting up and managing folders 

  • Diary management

Checking twice a day Monday to Friday (exc bank holidays):

£700 a month

Social Media Support

You’re in the best position to know what your audience want to read, what gets the best engagement and what helps to drive sales and enquiries to your website but you need someone to respond to the comments on your posts (in a non robotic manner), someone to field the inbox enquiries, someone to approve all those connection requests and send personalised requests to your target audience too.

If you outsource those bits you’re free to think of more content and more time to work with your top clients.

We can:

  • Social media inbox management

  • Scheduling your future posts

  • Engaging with your network on their posts and your own

  • Growing your network with your target audience

  • Replying to comments on your posts

  • Removing any time wasting troll comments and blocking troublemakers

This service is available five days a week (exc bank holidays):


£550 per month

The small print:


The Client will be billed through an invoicing system, with invoices sent monthly (for retainers and packages) or weekly (for ad hoc hours). The standard hourly ad hoc retainer rate is £36.00. Payment for retainers (£33ph) and packages (packaged individually) must be made in advance with 7-day payment terms or before the agreed start date, whichever comes first.

The Assistant will charge an additional fee of £5 per hour for any reactive, non pre arranged, out of hours work (before 9am, after 5pm).

Hours agreed will be reviewed at regular intervals. Any additional time over agreed hours will be billed at the same rate at the end of the period, with payment due within 7 days. With retainers, billing will be assessed against the retainer until it has been used up. 30 days notice is required for cancellation or changes relating to retainers and packages.

Clients committing to a longer term retainer (X amount of hours per week for 6mths+) may benefit from a reduced hourly rate. This is at the lead VAs discretion. Please note that all options include time tracking software.


For past due invoices, statutory interest on late commercial payments will apply:
The late fee will therefore be 8% of original invoice every 7 days late, plus the current Bank of England base rate, plus an admin fee (£50).


The Services will begin at an agreed date, upon signature of the VA Agreement and after the Assistant receives payment.

The Client agrees to reimburse pre-approved expenses and costs as indicated on invoices. Such expenses and costs shall be accompanied by receipts and reasonable supporting documentation. The following services will be billed at cost. postage, stationery, printing and copying. Mileage will be charged at 45p per mile.


The Assistant is happy to sign an NDA as required.

Prices will be reviewed annually.

Registered with the ICO.
Professional indemnity insurance up to £1M.

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